Managing Director, Information Technology Research, Accenture Institute for High Performance
Jeanne Harris is managing director of Information Technology Research at the Accenture Institute for High Performance in Chicago. Jeanne leads the Institute's global research agenda in the areas of information, technology, and analytics. Additionally, Jeanne is on the faculty at Columbia University, where she teaches a graduate-level course on Business Analytics and Strategic Intelligence. In 2009, Jeanne received Consulting Magazine's Women Leaders in Consulting award for Lifetime Achievement.
Jeanne is the co-author of Competing on Analytics: The New Science of Winning (Harvard Business School Press, 2007), which explains how high-performance businesses are building competitive strategies around data-driven insights that are generating impressive business results. Harvard Business Review editors named Competing on Analytics one of the top breakthrough ideas of the 21st century. CIO Insight magazine included the bestselling Competing on Analytics (translated into 13 languages) on its list of "the most provocative, engaging business books of alltime."
Jeanne's latest book (with co-authors Tom Davenport and Bob Morison) was published by Harvard Business School Press in 2010. Analytics at Work: Smarter Decisions, Better Results shows how organizations can create an analytical capability that enables them to routinely make better decisions in every aspect of their business.
During more than 30 years at Accenture, Jeanne has consulted to a wide variety of organizations in many different industries worldwide. She has led Accenture's business intelligence, analytics, performance management, knowledge management, and data warehousing consulting practices. Jeanne has worked extensively with clients seeking to improve their managerial information, decision-making, analytical, and knowledge management capabilities.
Jeanne's current research topics include data monetization strategies, embedding big-data analytics, Silicon Valley technical employee and IT practices, business implications of technological innovation, and the evolving role of data scientists and other analytical talent. Other recent research topics include BYOD and IT consumerization, the link between IT and business value, building analytic capabilities, automated decision-making, IT implications of managing intangible assets, enterprise systems/ERP, information worker productivity, improving managerial performance, knowledge management, business intelligence, customer relationship management, customer-centric strategies, and mobile personalization solutions.
Jeanne's work has been published in numerous business publications, including Harvard Business Review and Sloan Management Review. Her research has been quoted extensively by the international business press, including the Wall Street Journal, the Financial Times, Forbes Magazine, CFO Magazine, CIO Magazine, Directors and Boards, Computerworld, and /em>Nihon Keizai Shimbun. Jeanne has been a keynote speaker at dozens of corporate events for executive audiences, including those sponsored by the Harvard Business Review, Computerworld, Gartner, and major software vendors.